TERMS AND CONDITIONS======Overview ======
==================== Privacy and Data Protection ==================== Breena Art are committed to protecting your privacy and always act lawfully, in compliance with the current UK Data Protection Act. We collect information about you in two ways 1: By asking you to enter personal details into online forms We use this information 2:To process your order accurately and efficiently and provide you with the best service possible We never 1: Ask for more information than necessary in order to carry out the activities described above. 2: Store information for longer than is necessary to carry out the purpose for which it was collected. 3: Contact you by email or any other means without your explicit consent. 4: Disclose any of your personal details to any third party other than those engaged in processing or storing data on our behalf. (Please note, we reserve the right to cooperate with law enforcement officials and have no legal liability for such disclosures.) We always 1: Operate an 'opt-in' policy when collecting data and never assume consent. 2: Provide you with full details of any data we store about you on request. Protect all your personal data from access by unauthorised parties. ========================== Delivery, Returns and Cancellations ========================== Despatch of your order We endeavour to despatch your order within one week, subject to availability. During seasonal peak demand, despatch may take longer. Delivery to UK addresses Orders placed before 2:00pm (Monday-Friday) are usually despatched within 5 working days depending on availability. All UK deliveries are sent by Royal Mail Recorded Delivery (for smaller orders) or City Link. Royal Mail Recorded Delivery (Next Working Day) for parcels up to 1kg only. City Link (next day delivery before 5.30pm) for parcels 1.1kg and up. Please note, a signature will be required upon delivery. All orders under £100 carriage costs: £3.00 All orders over £100 carriage costs: £5.00 up to 2kgs thereafter maximum £25.00 All orders outside UK/Scottish Highlands/Ireland £8.00 up to 2kgs thereafter maximum £45.00 *For all City Link deliveries, please allow an extra day delivery time for Scottish Highlands & Islands or Northern Ireland. ====== Returns ====== We want you to be absolutely delighted with all your Breena Art purchases. If for any reason you are not completely satisfied, we offer a no quibble guarantee to exchange or refund your purchases. Refund Simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the full value and the original delivery cost of the returned goods directly to you. Exchange Simply return your purchases to us within 14 days clearly stating that you would like an exchange. We will then despatch replacement goods straight away at no further cost to you. ========== Cancellations ========== You can cancel an order by emailing orders@breenaart.co.uk quoting your Breena Art Order Number. Please make sure you include the words "order cancellation" in your email subject heading. If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund. ======== Complaints ======== If you have any complaints about our products or services please click here to contact us |
